Privacy Policy

LÉMAN Consulting Group operates the Pro-Biz Go platform, a comprehensive business services marketplace connecting clients with professional service providers across company incorporation, compliance, HR, accounting, legal, and other corporate services. By using our platform, you agree to the collection and use of information as described in this Privacy Policy.

This policy applies to all users of our platform, including registered clients, service providers, visitors, and administrators.

We collect the following categories of personal and business information:

• Registration Data: Full name, email address, phone number, role (client or provider), and account credentials when you sign up.
• Company Information: Business name, registration number, industry, country of incorporation, company size, and stage during onboarding or service requests.
• Incorporation Services Data: Director details, shareholder information, memorandum and articles of association, and related statutory documents submitted for company incorporation.
• Document Uploads: Files stored in the Digital Vault, including licenses, contracts, tax documents, HR records, compliance documents, and any other files you upload.
• Billing & Payment Data: Invoice details, payment references, subscription plan information, and transaction history. Payment card details are processed by Stripe and not stored on our servers.
• HR & Payroll Data: Employee names, IC numbers, EPF/SOCSO numbers, salary details, bank account information, and employment records.
• Accounting Data: Financial records, expense data, and accounting entries submitted through the platform.
• AI Advisor Interactions: Queries, business context, session transcripts, and country context submitted to our AI Advisor feature.
• Communications: Messages exchanged between clients and service providers through the platform's messaging system, support tickets, and notifications.
• Usage Data: IP address, browser type, device information, pages visited, session duration, and interaction logs collected automatically.

We use the information collected for the following purposes:

• To create and manage your account and verify your identity
• To facilitate company incorporation and other corporate service requests
• To store and manage your documents in the Digital Vault
• To process payments and manage subscriptions
• To process payroll calculations and generate HR reports
• To provide AI-powered business advisory responses
• To match clients with suitable service providers
• To communicate important platform updates, service notifications, and alerts
• To improve platform performance, security, and user experience
• To comply with legal and regulatory obligations in applicable jurisdictions
• To detect, prevent, and investigate fraud and unauthorized access

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With professional service providers on our platform to fulfill your service requests (e.g., sharing company details with an incorporation provider you engage).
• Technology Partners: With trusted third-party technology vendors (such as Stripe for payments, Google for cloud services, and AI model providers) who process data on our behalf under strict data protection agreements.
• Legal Requirements: When required by law, court order, or government authority in Malaysia or other applicable jurisdictions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
• With Your Consent: For any other purpose where you have explicitly consented to the sharing.

We implement industry-standard security measures to protect your personal and business data, including:

• Encryption of data in transit using TLS/HTTPS
• Encryption of sensitive data at rest
• Role-based access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Secure document storage with access logging in the Digital Vault

Despite these measures, no system is completely secure. We encourage you to use strong passwords and to notify us immediately of any suspected unauthorized access at admin@lemancg.com.

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for authentication, session management, and core platform functionality.
• Analytics Cookies: Used to understand how users interact with our platform and to improve performance.
• Preference Cookies: Used to remember your settings such as language and theme preferences.

You may disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

Our platform integrates with the following third-party services, each governed by their own privacy policies:

• Stripe: Payment processing and subscription billing
• Google Drive / Gmail: Document backup and email communications
• Google BigQuery: Analytics and data processing
• AI Model Providers: AI Advisor functionality (OpenAI, Google Gemini, Anthropic Claude)
• Zoho CRM: Customer relationship management and lead tracking

We recommend reviewing the privacy policies of these third-party services independently.

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained for the duration of your account and up to 7 years after closure for legal compliance purposes
• Incorporation and statutory documents are retained for a minimum of 7 years as required by Malaysian company law
• HR and payroll records are retained for a minimum of 7 years per Malaysian Employment Act requirements
• Billing and financial records are retained for 7 years for tax and audit purposes
• AI Advisor session data is retained for 12 months and then anonymized
• Support ticket records are retained for 3 years after resolution

You may request deletion of your data subject to applicable legal retention requirements.

Subject to applicable law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain processing activities, including direct marketing
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at admin@lemancg.com. We will respond within 30 days.

Our platform and servers may operate across multiple jurisdictions including Malaysia, Singapore, and countries where our technology providers are based (including the United States and European Union). When transferring personal data internationally, we ensure appropriate safeguards are in place, including data processing agreements that comply with applicable data protection laws.

Users in the European Union should note that data may be transferred outside the EEA under Standard Contractual Clauses or equivalent mechanisms approved under GDPR.

Our platform is intended for business and professional use only. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided personal data to us, please contact us immediately at admin@lemancg.com and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users via email or in-app notification
• Post a prominent notice on our platform for significant changes

Your continued use of the platform after changes take effect constitutes acceptance of the updated Privacy Policy.

For any privacy-related inquiries, requests, or complaints, please contact us:

We are committed to resolving any concerns regarding your personal data promptly and transparently.