Privacy Policy

Léman Consulting Group Sdn. Bhd. ("Léman", "we", "our", or "us") operates the Pro-Biz Go platform ("Platform") at lemancg.online. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our Platform and services.

By registering for or using the Platform, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please discontinue use of the Platform.

We collect the following categories of personal data:

• Account Information: Full name, email address, phone number, company name, country, and role (Client or Service Provider).
• Business Information: Business registration number, industry, company stage, and other corporate details you provide during onboarding.
• Documents: Files you upload to the Platform including incorporation documents, licences, contracts, and signed agreements.
• Financial Information: Invoices, payment references, and subscription details (payment card data is processed by Stripe and not stored on our servers).
• Usage Data: IP address, browser type, pages visited, and interaction logs for security and analytics.
• Communications: Messages sent through the Platform between clients and service providers.

We use your personal data to:

• Provide, operate, and maintain the Platform and our services.
• Match clients with suitable verified service providers.
• Process transactions and manage billing and subscriptions.
• Send service-related notifications, updates, and support messages.
• Verify provider credentials and maintain platform integrity.
• Comply with applicable laws, regulations, and legal obligations in Malaysia and other jurisdictions we operate in.
• Improve our Platform through aggregate analytics (no personally identifiable data is used for advertising).

We do not sell your personal data. We may share it with:

• Service Providers on the Platform: When a client submits a service request and is matched with a provider, relevant business details are shared to facilitate the engagement.
• Technology Partners: Trusted third-party services that help us operate the Platform (e.g. cloud hosting, payment processing via Stripe, cloud storage via Google Drive).
• Regulatory Authorities: Where required by law, court order, or regulatory request in Malaysia, Singapore, or other applicable jurisdictions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

Your data is stored on secure cloud infrastructure. We implement industry-standard security measures including encryption in transit (TLS), access controls, and audit logging to protect your personal data.

Documents stored in the Document Vault are protected with end-to-end encryption. Invoices may be automatically backed up to Google Drive under the relevant account's secure storage.

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and to notify us immediately at privacy@lemanconsulting.com if you suspect any unauthorised access.

The Platform uses cookies and similar technologies to maintain your session, remember your preferences (such as dark/light mode), and collect aggregate usage analytics. You may disable cookies in your browser settings, but this may affect Platform functionality.

We do not use third-party advertising cookies or sell browsing data to advertisers.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@lemanconsulting.com. We will respond within 30 days.

We retain your personal data for as long as your account is active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will anonymise or delete your personal data within 90 days, except where retention is required by law.

Your information may be processed and stored in countries outside of Malaysia, including Singapore and other countries where our technology partners operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal information, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Policy on this page and updating the "Last updated" date. We encourage you to review this Policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us: